In 2018, we explored, debated and developed the theme The Perfect Customer Journey where every stage in the process of ownership was discussed and analysed in order to optimize and improve the journey.
This year, we will be examining the subject matter Building for the Next Generation. This theme has two sides to it – “building for the next generation of clients” and “building an industry for the next generation of business leaders”.
It is clear that many of our industry founders and our industry investors (owners) are entering the twilight phase of their customer journey and, therefore, we need to think about the future customer and, at the same time, our industry succession plans. Who will be the next generation of buyers? Who will manage and drive our businesses for the future? These are two key questions that will form the backbone to a dynamic and inspiring programme.
The 25th edition is set to be our most captivating event yet, scroll down to see the programme and click here to register for a ticket.
Please note that the below programme is subject to change. If you have an idea for the 2019 programme, email the events team - firstname.lastname@example.org