LH provides support in the development of efficient and effective crew members and teams on board with the objective of creating continuous 7* experiences for owners and guests. They are leading industry experts in the field of 7* hospitality training and consultancy for staff and crew in the superyacht industry, high-end cruise sector, boutique hotels and luxury estates. Formerly known as IYS BV, LH has been co-founded by Peter Vogel and Henk Akse.
The company focuses on developing the Human Factor in yachting by providing 360 degree hospitality & leadership training for all crew in combination with efficient online tools to ensure that every crew member is able to operate as the best version of themselves. In addition LH works with Captains and Management companies to establish on board department and managerial processes and provide structured team evaluation to ensure optimum performance aimed at delivering unrivalled guest satisfaction and the highest level of luxury hospitality.
All LH onshore training takes place at the Waterland Estate, located in Amsterdam, which features a beautiful 18th century listed manor house set in 26 hectares of nature.
A comprehensive set of eco guidelines, from and by crew, to guide in daily operations towards ‘eco-friendlier’ on-board practices…
Is the industry doing enough to tap into the experience of those who eventually decide to jump ship?
How should the industry respond to this trend brought about by the pandemic?
Peter Vogel looks at the importance of giving crew adequate training…
The performance-management tool offers a 360-degree approach to human resources on board…