Airbus Defence and Space launches global VSAT support network
Airbus Defence & Space has launched its 'Global Field-Service Alliance', a partnership-based network of after-sales support for its VSAT service.…
Airbus Defence and Space has launched its new Global Field-Service Alliance (GFSA) installation and support service for maritime VSAT satellite service providers, alongside three initial service partners.
Pro Nautas Marine Electronics in Germany, Livewire Connections in the UK and SRH Marine in Greece, have met 'stringent requirements' covering areas such as antenna installation, training and certification, logistics, warehouse and spare parts capabilities, guaranteed response times and local, regional and global operating areas.
GFSA-certified partners will provide the complete range of installation and technical service to ensure optimal operation of Airbus Defence and Space’s VSAT services. This includes installation, demobilisation, repair, upgrade, replacement and maintenance of VSAT equipment.
The number of certified companies and engineers operating under the GFSA is set to expand in the coming months, and will ultimately comprise both Independent Field Service Partners and own Airbus Defence and Space’s Field Service engineers, ensuring global customer support.
“Alongside our new AuroraGlobal network, this initiative will help to improve customer support of current Ku-band and future Ka-band based services via our service provider partners, whilst strengthening end-user confidence and satisfaction in the satellite services they choose,” said Tore Morten Olsen, head of maritime satellite communications activities at Airbus Defence and Space. “We are committed to expanding the GFSA in order to build a substantial resource that is capable of performing installations and maintenance to the highest standards anywhere in the world.”
Pro Nautas Marine Electronics in Germany, Livewire Connections in the UK and SRH Marine in Greece, have met 'stringent requirements' covering areas such as antenna installation, training and certification, logistics, warehouse and spare parts capabilities, guaranteed response times and local, regional and global operating areas.
GFSA-certified partners will provide the complete range of installation and technical service to ensure optimal operation of Airbus Defence and Space’s VSAT services. This includes installation, demobilisation, repair, upgrade, replacement and maintenance of VSAT equipment.
The number of certified companies and engineers operating under the GFSA is set to expand in the coming months, and will ultimately comprise both Independent Field Service Partners and own Airbus Defence and Space’s Field Service engineers, ensuring global customer support.
“Alongside our new AuroraGlobal network, this initiative will help to improve customer support of current Ku-band and future Ka-band based services via our service provider partners, whilst strengthening end-user confidence and satisfaction in the satellite services they choose,” said Tore Morten Olsen, head of maritime satellite communications activities at Airbus Defence and Space. “We are committed to expanding the GFSA in order to build a substantial resource that is capable of performing installations and maintenance to the highest standards anywhere in the world.”
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