A MESSAGE FROM THE PARTNERS
Firstly, on a personal note, we are reaching out to you in these challenging times to wish you all in our business family, and your own families – a safe passage through the next few months.
We all appreciate that the coronavirus pandemic has created a ‘new world order’ in all parts of our business and family life, but there is an old adage that says ‘when the going gets tough, the tough get going’ and this fits well with the positive global response from all the Hill Robinson offices and across all our business activities that will support all our clients, crew, staff and suppliers.
Importantly, Hill Robinson were able to proactively initiate business contingency plans well ahead of the Government restrictions as we have excellent and secure communications systems in place, offering reliable support for our efficient service that sets a benchmark in our industry.
Hill Robinson is ahead of the curve.
In all our offices in France, Monaco, Spain, Italy, Cyprus, UK, IoM, Australia, Saudi Arabia and USA we have activated home-working across our digital network offering the same seamless service expected of Hill Robinson. Our business model is perfectly suited to the challenges ahead, strong finances, a fully digitally-connected workforce already used to remote operation and the right team attitude that will shine through even when we have to work independently.
This operational culture is tried-and-tested by our team working remotely in shipyards and on board yachts. Our yacht managers, accounts & administration teams join together with technical and project managers, efficiently maintaining excellent communications with clients, suppliers, captains and crew. This enables us to be confident we will continue to offer our exemplary support operation through this crisis.
Our charter management, sales and charter teams, plus the procurement department are actively processing enquiries and ready to do new business as needed.
Our business foundation is about safety and compliance, focusing on client, crew and staff wellbeing. As an illustration we have issued coronavirus guidelines and our regular fleet notices to all offices and vessels. This includes Risk Assessments issued and completed by each office and vessel.
So to sum up, with all our offices and teams remotely connected with all the right tools, the right ‘can-do’ team spirit, we are ready to offer ‘business as usual’.
Stay safe and well. Do please also stay in touch with us and see if we can assist you.
The Hill Robinson partners
Nick Hill, Niall Robinson and Karl H Hartmann
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