The collaboration has been borne out of a desire to offer crew consistent interior training and, in the light of the PYA’s successful introduction of Guidelines for Unified Excellence in Service Training, or GUEST, continue to offer a standard for interior crew. ITA will focus on elementary and intermediate training, running shoreside courses in Antibes and the UK, while IYS will focus on intermediate, advanced and management level, continuing to run its luxury hospitality courses in Amsterdam.
“Although we at IYS always start our days during training reminding the crew that they are true professionals and they should be recognised as such, I do at times wonder where our industry is headed as it has grown so rapidly in the recent 20 years,” shared Peter Vogel, managing director of IYS. “During the time I was actively working on board yachts I felt that interior crew were able to climb the ladder quickly – too quickly at times – due to the fact that there wasn’t any form of support to which one could measure the quality of a stewardess or chief stewardess.”
“During the time I was actively working on board yachts I felt that interior crew were able to climb the ladder quickly – too quickly at times – due to the fact that there wasn’t any form of support to which one could measure the quality of a stewardess or chief stewardess.”
Terry Gilmore, managing director of ITA and owner of recruitment agency Abacus & March, added: “I am confident we are making a positive approach to improving the standards and professionalism of crew working in the interior of private and charter yachts globally. To train and provide the basis for sound progression from out outset of one’s career is essential to owners and fellow crew alike.”
“We see that GUEST certification is built into the human resource strategy on board yachts, regardless of their size. This is a way to stand out now to potential crewmembers,” concluded Vogel.
With so many training schools now offering interior training, this move consolidates the options for interior crew, especially those based in Europe, and is another way the superyacht industry is moving forward with the GUEST initiative from the PYA, setting standards for the interior.
Look out for our ‘Readers’ comments’ in issue 72 of The Crew Report (out the end of February), where one superyacht captain questions what qualifies interior crew to climb the career ladder.