The claims and underwriting teams will now be organized according to three distinct areas of responsibility, termed “syndicates”. European business will come under the jurisdiction of one syndicate, whilst the second will handle business from anywhere else in the world and the third syndicate will handle the offshore sector.
Previously the company had two departments, one for underwriters and one for claims handlers. The new structure will have underwriters and claims handlers working alongside each other. The management of Shipowners’ Club made the decision to re-structure the company based on observations of working practices in their smaller branches in Vancouver and Singapore. In these offices the entire company sat together, promoting 'much greater' internal communication and an improved understanding of each individual’s area of responsibility and expertise. Shipowners’ Club believes that these branches had a very good relationship with clients and delivered a stronger product as a consequence of this arrangement.
Charles Hume, Shipowners’ CEO, explained: "The reorgansation at the London Branch of the Club forms part of a continuing programme to re-energise customer relations, stabilize existing business and engender growth through closer links with all its customers, members and brokers alike.”
Mr Hume addressed the concerns of some of Shipowners’ members: “Inevitably there will be some reallocation of responsibilities and as such it is possible that an individual underwriter or claims handler, who previously looked after a particular member’s affairs, may change. We plan to limit this disruption as we recognise the importance of existing relationships. Such potential changes will be discussed individually with members.”
Shipowners' Club Website
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